Shipping
We ship out orders Monday through Friday (excluding public holidays). Orders received before 12pm Melbourne time will usually be shipped out the same day. There are rare cases where we cannot get your package out the same day. Orders placed on the weekend will be shipped on Monday.
Local Pickup
Items can be picked up in our Tullamarine (1/22 Garden Drive, Tullamarine VIC) store. Once the order has been placed, items are generally ready in 24 hours. You will get an email notification once the items are ready to be picked up.
Tracking Number
Tracking numbers are provdied when we generate the packaging slip. This is issued on the day the package is sent out. You'll receive an email confirming that your parcel has been shipped with a tracking number.
Express vs Standard Shipping Times
We provide two options of shipping methods (Express and Standard Postage).
The times varies depending on the Austrlaian Post network. You can find out more details here: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage
In general (can vary depending on Australia Post):
Regular Post (2-7 days)
Express Post (1-2 days)
Postage Costs:
Orders under $50: Regular Post $7, Express Post $11 Orders over $50: Regular Post - Free, Express Post - $5 Orders over $80: Regular Post - Free, Express Post - Free
Returns & Warranty
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a warranty, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (if online) or instore within 3 days.
It's important to make sure you've done everything you can to troubleshoot the problem before you return an item to us, because if we receive a returned item that isn't faulty you'll need to pay a return shipping fee of $8 in order for us to send your device back to you. Of course, if we receive a returned item that needs to be replaced, we'll cover the cost of shipping the replacement to you.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@acevape.com.au and send your item to: 1/22 Garden Drive, Tullamarine VIC 3043.
Excluded Items:
E-liquids: These contain food-grade ingredients and are considered consumable. Coils: Once removed from the package, they are considered consumable and cannot be returned. IF the coils are in the original packaging, we can accept the refund.